HAKU｜Return Request Form

Return Request Form Instructions
Thank you for shopping with Haku Clothing. Please read the following carefully before submitting your return or exchange request.

Important Notice
- Before sending anything back, please contact us via the Return Request Form. Returns sent without prior notice will not be accepted and will be returned to you.

- For returns or exchanges requested for customer reasons, the customer is responsible for the actual shipping costs to send items back to our office in Japan. Please be aware that shipping fees may be high depending on the courier you choose.

- For exchanges, you must first return the item you wish to exchange and then place a new order for the desired product.

-Any costs incurred, including customs duties or taxes, due to failure to follow our return instructions will be deducted from your refund or credit.


Return Steps
1. Submit the Return Request Form.
2. Our customer service team will contact you and provide shipping instructions via the email address you provided.
3. Ship the item(s) using a courier of your choice.
4. Once we receive the package and confirm the item's condition, we will initiate the refund process.

Return Policy
- Returns are accepted within 14 days of delivery, or 7 days after your return request is approved, whichever is later.
- Items must be unworn, undamaged, and in their original packaging.
- Shoes must not be tried outdoors or on rough surfaces.
- For exchanges, please return the original item and place a new order.

Shipping Costs and Refunds
Customer-requested returns:
Return shipping is at the customer's expense (actual cost will vary depending on location and the size of the package).
*Initial shipping costs will be deducted if the remaining order value falls below the free shipping threshold.

If item was incorrect or faulty:
Return and re-shipping are free of charge.

We will process refunds within 1–2 business days after receiving your return.
Refunds will be issued to your original payment method or as store credit. Please allow up to 10 business days for the amount to appear in your account.

Items Not Eligible for Return
- Items returned after 14 days from the delivery
- Used, washed, modified or damaged items
- Items that have been wrinkled when tried on (mainly leather products).
- Items with odors (perfume, smoke, etc.)
- Items that their box, instruction manual, accessories, etc. are damaged, broken, lost, or discarded.
- Poorly packaged returns
- Underwear, socks, and other intimate items

Customer Survey *optional
We would appreciate it if you could answer the following questions to help us improve our service.